With Kynd, you're able to request Support Workers for the support and services you seek. When you request specific support, for specific dates and times, at the hourly rates (and / or fixed rate services) offered by local Support Workers and accepted by you, effectively, you have created a Service Agreement with that person.
Remember, with Kynd, you are choosing a Support Worker who is an independent contractor. They provide your support, as Kynd is not an Agency or the direct provider. This means you will still able to and will need to communicate directly with Support Workers and set expectations about the services and support they give.
Our Terms of Service also help set expectations for NDIS Participants and their Support Workers / Carers.